Welcome to TarpSurplus.com!
We provide quality outdoor tarp cover products and the best service and support to our customers.
TarpSurplus.com is part of the Bullseye Specialty Shops, Inc. We strive to provide the best customer service along with products that you want. TarpSurplus is a family owned and operated business with over 25 years experience in the manufacturing of tarps, tents and canopies.
Our philosophy is simple, we want to provide quality products for your outdoor events. We strive to make your shopping experience pleasent by providing friendly service, great products and quick shipping. TarpSurplus offers a wide variety of high quality tarp products at competative prices. You can purchase your tarps online or give us a call today and one of our helpful sales representatives will assist you in placing your order.
At TarpSurplus, we make every effort to provide you with the lowest prices, while adhering to our manufacturer's minimum retail pricing. Due to our volume, we are able to buy in bulk, which enables us to buy directly from the manufacturers. Our large order quantities also get us superb discounts. We are happy to pass on these savings to you, our customer, by coming in with our rock-bottom prices! All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time.
We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction. TarpSurplus reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times; even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of TarpSurplus.com
Our sales representatives are available Monday - Friday 8:00 a.m to 6:00 p.m PST. You can contact us either by phone, email or through standard mail.
Los Angeles, CA 90015
P: (877) 811-3911
Pick Up Location Available For Southern California Residents. Call Us At (877) 457-9090 To Make Arrangements.
** We Do Ship USPS For Alaska Residents. Please Call For Details And Shipping Quotations.
PLEASE READ OUR SHIPPING POLICIES BEFORE PRIOR TO PLACING YOUR ORDER.
Our shipments are processed in the order received. Standard processing for UPS ground shipments is 2-4 business days before the item is in transit. If you would like to make arrangements for your order to ship same day please contact our sales team at (877) 457-9090. Transit times vary by location, if your product is being shipped through standard UPS ground shipping or LTL freight you can expect your product to arrive in 5-10 business days from the time the order was placed. If you are in need of merchandise and have time constraints please utilize our expedited shipping options at checkout. We currently offer UPS Next Day Air, Second Day Air and Three Day Select at an additional cost. However, please note that all offer UPS Next Day Air, Second Day Air and Three Day Select shipments placed after 2:00 p.m. Pacific Standard Time will be processed and shipped the following business day.
If your product is being shipped through LTL Trucking please check the merchandise thoroughly upon receipt. If your product appears to be damaged in any way please have the driver make notation on the Bill Of Lading before signing for the merchandise. All discrepancies must be noted on the Bill Of Lading and signed by the driver. If there is no notation on the Bill Of Lading for damaged or missing items we will not issue credit nor will replacement parts be sent out.
We accept Visa, MasterCard, American Express, Discover Card, Paypal, Business Checks, Money Orders and Cashier's Checks. Credit card orders will be charged when at the time of purchase. Orders normally ship within 48 hours from the time the order is placed. In some instances, items may need to be transfered from another location to complete the order, which may delay order processing.
Please make all checks and money orders payable to the following:
Bullseye Specialty Shops, IncAll California Residents are required to pay state sales tax at a rate of 8.75%
How do I check the status of an order? Upon completion of an order you will receive two separate emails from TarpSurplus.com. The initial email will contain the details of your order, which can be printed as receipt. The second email will arrive once the order has been shipped. Within the email there will be a link that will provide you with the updated statues of your order as well as tracking information. If you have questions regarding your order or order status we can be contact by phone at (877) 457-9090 or by email firstname.lastname@example.org
What if I need to cancel my order? All orders must be canceled prior to shipment. Once the item is in transit the order cannot be canceled. You must wait for the package to arrive and then ship the merchandise back to our location. If the package is refused at the time of delivery, all return shipping charges will be added to the credit card on file. If you want to cancel your order please contact us by phone immediately. All return shipping charges are the responsibility of the customer. Upon receiving the merchandise, we will credit the original amount minus shipping charges.
What if I want to return an item? At TarpSurplus.com your satisfaction with our products and service is important to us. We provide a 30 day return policy on all unopened packages with the exception of custom tarp orders. All custom tarp orders are final and include viny, vinyl mesh, canvas, silver/white and silver/black UV poly tarps. All returns must be in the original packaging and must include the original receipt. In addition, each package must be free of damage, tampering and use. Each returned package will undergo inspection by our warehouse personell and must be signed off by a manager before any refunds are authorized. The refund amount will be for the product price only. All inbound and outbound shipping charges incurred are the responsibility of the customer. All returned items are subject to a 15% restocking fee. Customer Service must be contacted before returning an item. Specific instructions will be given as well as a return shipping address.
Defective or damaged Items: Please inspect all packages at the time of delivery. If there are any obvious or visible signs of damage to the exterior packaging have the delivery driver make a note and provide you with a copy prior to signing for the shipment. In the event that an item has been received and is defective please contact customer service within 5 business days. Customer Service will either issue a return tag for the package and inspect the merchandise or will issue a replacement after requesting and reviewing pictures. This is to ensure that the damage was not caused by misuse or negligence. However, we are familiar with our products and the possible mishaps that can occur during manufacturing. If we feel that the merchandise has been damaged or is defective as a result of the manufacturing process, then a replacement shipment will be sent out immediately.
We have over 25 years of experience in the tarpaulin industry and have built our business one customer at a time. As we continue to push for excellence, your satisfaction is our utmost priority. Our mission is to not only provide high quality outdoor products and great customer service but to also supply the largest inventory of ready to ship items in our industry. We respect our customers and their loyalty. To show our appreciation we have provided a safe and secure platform for your shopping experience. Your privacy is extremely important to us and at no time will your information ever be shared, sold or traded. To further enhance our security measures, we have partnered with Mcafee Secure. Our website is tested and certified daily to pass security tests, which help protect you from identity theft, viruses, spyware, and other online threats. In addition, we use secure shopping 128-bit encryption protocol to ensure that all private information such as credit card numbers, addresses and names are secure when being exchanged by your computer and our servers.
We are here to provide you with the best shopping experience possible. Our customer service team is available by phone to answer your questions and take your orders. We understand that it is important to include you in the entire process of your order. You will know the status of your order every step of the way from the initial confirmation receipt to the notice of shipment email, which is sent directly to your inbox. Each email includes a link where updated tracking information can be accessed at anytime. We are always looking to improve and welcome comments and suggestions. Please feel free to contact our customer service team at (877) 457-9090. We are happy to help you with any questions you may have regarding our products or services.